“The first step in exceeding your customer’s expectations is to know those expectations.” – Roy H. Williams
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs
“There is only one boss. The customer.” – Sam Walton
“Everything starts with the customer” – Louis XIV
“You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” ―Annette Franz, founder and Chief Experience Officer of CX Journey Inc.
"Respect, love & Cherish your customers opinions & values, for it will carry you a long way."- CENTRELLA'S